Terms And Conditions

2.1 Weekday deliveries will occur between 9 a.m. and 4 p.m. Any delivery time specified will be an estimate and not guaranteed. There may be delays with orders. In the case of a delay, the company will bear no responsibility.
2.3 The Client must be present at the time of delivery or the order will be canceled, and the Client will be liable for all connected charges, including re-delivery fees.
2.4 The Client is always responsible for guiding the delivery process and liable for any ensuing damage, whether by act or omission. The Company is not responsible for any damage that may occur during a delivery, including, but not limited to, subsidence of the ground.
2.5 Delivery fees are based on the assumption that the delivery truck has unfettered access to the delivery site, storage area, or unloading facilities, and that a suitably level and hard surface is available for offloading. In the event that the Client fails to satisfy the aforementioned conditions, the Company maintains the right to cancel the order and charge the Client for the failed delivery as well as the return shipping expenses.

3.1 The Company assumes no responsibility for the appropriateness of products for the client’s intended use.
3.2 The Company does not offer guidance on the usage or installation of the Goods it sells. Any comments stated are purely those of the author and do not reflect the views of any other entity.
3.3 If the Company is unable to supply Goods or Services according to the required specifications, it may, at its discretion, provide a suitable substitute with a comparable function and value.
3.4 When a customer puts a Custom Order with the Company, the specifications of the Goods requested will match the description in any written correspondence between the parties. The Client may view the Goods by appointment prior to delivery if the request is made at least two business days before the scheduled delivery date.
3.5 The Client may view the Goods by appointment prior to delivery if the request is made at least two business days before the scheduled delivery date.

4.1 Orders will not be processed until full payment has been received in cleared money or an alternative payment method has been approved by the company.

4.2 The Company retains the right to cancel the order at any moment, without warning and without obligation, if the following conditions are met:
4.2.1 the Company does not have sufficient inventory to fulfill the Client’s order;

4.2.2 the Company lacks the means to provide the Goods or Services demanded by the Customer;

4.2.3 One or more of the Goods or Services the Client bought were listed at an inaccurate price owing to a typographical error or were quoted at an improper price during order confirmation;

4.2.4 one or more of the Goods or Services purchased by the Client had a third-party expense or disbursement that resulted in an increase in the cost of fulfilling that order; and
4.2.5 in the case of war, strike, mechanical failure, natural disaster, severe weather, or accident.

4.3 non-stock orders demand a non-refundable 50% deposit.

4.4 If the Company cancels the order, the Client will be notified by a Durable Medium and will be refunded the full purchase amount within 30 calendar days of the confirmation date of the cancellation.

4.5 Except as required by law, the Company shall not be liable to the Customer for any indirect or consequential loss, damage, or expenditures (including loss of profits, business, or goodwill) resulting from any cancelled order.

5.1 The Company provides all quotations to the best of its knowledge. The Company will make every effort to honor the Quotation for thirty calendar days beginning on the day the Quotation was transmitted to the Client. Quotations are non-binding and subject to change at the sole discretion of the Company.

5.2 Without payment, quotations do not reserve stock.

Rights of Cancellation (Bespoke Orders)

6.1 Once established, Custom Orders cannot be canceled without the Client being responsible for all expenses and fees associated with the Custom Order.

7. Right to Terminate (non-Bespoke Orders)

7.1 The company recognizes a “cooling down” period of seven business days. This time begins on and includes the order date.

7.2 Contracts may only be terminated with the approval of the Company and will be subject to the expenses of any uncompleted work on the Client’s behalf.

7.3 If a cancellation request is filed and the purchased Goods or Services are suitable for cancellation, the Client shall receive any refund owed within 30 days of the cancellation request.

7.4 Under no circumstances are deposits refundable once accepted.

8.1 If the Goods provided to the Client are faulty or defective, it is the Client’s obligation to notify the Company via a Durable Medium of the Fault or Defect within 14 calendar days from the date of delivery.

8.2 The Company maintains the right to delay any replacement or refund until the Client makes the Goods accessible for examination at the Company’s place of business at the Client’s expense.

8.3 The Company will not replace Goods in the following circumstances:

8.3.1 while the Client’s personal transportation;

8.3.2 when on the Client’s property or at the delivery location and position indicated by the Client;

8.3.3 due of inappropriate usage of the Goods;

8.3.4 due to faulty storage or protection of the Goods; or

8.3.5 as the Goods are unfit for the Client’s intended purpose.

8.4 In the event that the business accepts responsibility for a Fault or Defect, the company will solely replace the affected Goods.

8.5 If the exact Goods cannot be acquired, the firm maintains the right to replace faulty or defective Goods with similar or appropriate replacements.

8.6 If matching or adequate replacement Goods cannot be delivered, the Company shall give a refund within 30 calendar days of receiving the Good’s Fault or Defect.

8.7 Except as required by law, the Company shall not be liable to the Client for any indirect or consequential loss, damage, or expenditures (including loss of profits, business, or goodwill) resulting from any defect or failure, regardless of the cause. In addition, the Company is not obligated to pay the Client any money or offer any extra Goods or Services as compensation.

9.1 The company acknowledges a “cooling off” period of seven business days. This time begins on the day of delivery and includes that date. The Company will accept the return of Goods if the Client cancels the purchase in accordance with these conditions and desires to return them (subject to the Goods not having been used or damaged in any way). However, the Client is responsible for a restocking/handling fee of 15% of the returned item’s worth (subject to a minimum charge of £40 + VAT) as well as a carriage cost equal to delivery rates.

9.2 The firm maintains the right to refuse any return in any circumstance.

9.3 There is no automatic right of return.

9.4 If the Company issues a credit note, it will be valid for only 12 months from the date of issuance.

10.1 Client accounts must be requested using a company-supplied application form. All accounts are granted at the sole discretion of the Company.
10.2 Client accounts must remain within the monthly credit limit and be paid in full by the last business day of the month following the shipment of goods.

10.3 If a client account is in violation of the Company’s conditions, the Company maintains the right to postpone shipment until the account is brought into compliance and to levy interest on any past-due sums.

11.1 All Goods remain the property of the Company until the Company has received cleared payment in full.

11.2 The Company is not obligated to provide the Client with any Goods or Services until it has received cleared money for the total amount of the agreed-upon fee.

11.3 A credit card or debit card payment does not automatically represent payment with cleared funds. If the Client is unclear as to whether payment has been made using cleared money, they should contact the Company for clarification.

11.4 If payment is made by check, the order will not be processed until the check has been deposited and cleared funds have been confirmed in line with the UK bank cheque clearing process.

11.5 If payment is made through electronic bank transfer or directly into the Company’s bank account, it is the Client’s obligation to notify the Company that payment has been received. The provision of any provided Goods or Services shall commence once the Company receives confirmation of any such payment through bank verification.

12.1 None of the Company’s or its website’s content, photos, drawings, measurements, templates, or intellectual creations may be reproduced or changed. The use or reproduction of any intellectual property found on the Company’s website is forbidden unless written permission has been obtained from the Company.

12.2 All content, text, photos, and information on the Company’s website belongs to the Company or is licensed to the Company.

Natural materials from the same source vary in color, texture, tone, finish, and dimensional correctness from piece to piece and over time. Samples, pictures, displays, and other descriptions may only indicate the aesthetics, size, and mechanical properties of a product. They should not be relied upon as an exact match to the content currently accessible.

Working with manually cut materials requires a degree of skill. Sizes are not accurate, and there is always a degree of fluctuation amongst pieces of the same nominal size. Certain laying patterns, like as coursing, may be simpler for less experienced installers.